Data Privacy Policy

1. Introduction

 

The Better BPO Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information we collect from our clients, employees, partners, and website visitors.

 

Our website provides information about our company, services, and opportunities for partnership, recruitment, and inquiries.

 

The Better BPO Inc. is a corporation duly registered under the laws of the Republic of the Philippines, with principal office at 2nd Floor, Metrowalk Complex, WeRemote Building C, Pasig City, Metro Manila, and SEC Registration No. 2022100073630-00.

 

2. Information We Collect

 

We may collect the following types of personal and business information, depending on your relationship with us:

 

              ● For clients and business partners: name, company name, job title, email address, contact number, and other business-related                          details.

 

              ● For employees and applicants: personal and employment data, including educational background, government IDs, emergency                      contacts, and work history.

 

              ● For website visitors: information submitted through contact forms, cookies, analytics data, and any voluntary communications.

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3. Purpose of Data Collection

 

We collect and process data for the following legitimate business purposes:

 

              ● To provide and improve our outsourcing and virtual staffing services

 

              ● To manage client accounts, communications, and service requests

 

              ● To process employment and onboarding requirements

 

              ● To ensure compliance with legal and regulatory obligations

 

              ● To maintain business records and internal operations

 

              ● To enhance website performance and user experience

 

4. Data Sharing and Disclosure

 

We do not sell or rent your personal information. However, data may be shared with:

 

              ● Authorized employees or service providers who require access to fulfill their duties

 

              ● Business partners and clients as required for project execution

 

              ● Government authorities or regulators, when required by law All third parties handling personal data on our behalf are bound by                       strict confidentiality and data protection agreements.

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5. Data Retention

 

We retain personal data only for as long as necessary to fulfill the purposes stated above or as required by applicable laws and regulations. Once the retention period expires, data is securely deleted or anonymized.

 

6. Data Protection and Security

 

We implement organizational, physical, and technical measures to safeguard your data against loss, unauthorized access, alteration, or disclosure.

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These include:

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              ● Secure servers and encrypted data storage

              ● Access control and authentication systems

              ● Regular monitoring and system updates

 

7. Your Rights as a Data Subject

 

Under the Data Privacy Act of 2012, you have the right to:

 

              1. Be informed of how your data is collected and processed

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              2. Access and request a copy of your personal information

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              3. Request correction of inaccurate or outdated data

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              4. Withdraw consent or object to data processing

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              5. Request deletion or blocking of your personal information

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              6. File a complaint before the National Privacy Commission (NPC)

 

8. Contact Us

 

If you have questions, concerns, or requests regarding your personal data, please contact us at:

 

The Better BPO Inc.

 

Email: compliance@thebetterbpo.com

 

Website: https://www.thebetterbpo.com

 

9. Policy Updates

 

We may update this Data Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website, and the revision date will be indicated above.